Shipping Policy

Last updated: 2026-08-13

Thank you for shopping with Lull™. This Shipping Policy explains how we process, ship, and deliver orders placed through trylull.co. By placing an order with Lull™, you agree to the terms outlined below. If you have any questions, please reach out to us at support@trylull.co.

Order Processing Time

All Lull™ orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after your order is placed and payment is confirmed. Orders placed after 2:00 PM local time, or on weekends and holidays, will begin processing on the next business day.

• You will receive an order confirmation email immediately after checkout.
• Once your order ships, you will receive a shipping confirmation email with tracking information.
• During peak periods (holidays, promotions, or product launches), processing may take up to 5 business days.

Please note that processing time is separate from shipping time. Total delivery time is the sum of processing time and transit time.

Shipping Methods & Costs

Lull™ partners with trusted carriers to offer reliable delivery options. Shipping costs are calculated at checkout based on your delivery address, order weight, and the shipping method selected.

Available Shipping Options

• Standard Shipping: 5–8 business days after processing.
• Expedited Shipping: 2–4 business days after processing.
• Express Shipping: 1–2 business days after processing (where available).

Exact rates and available methods for your location will be displayed at checkout before you complete your purchase. From time to time, Lull™ may offer free shipping promotions; any minimum order thresholds or eligibility requirements will be clearly stated at the time of the offer.

Domestic Shipping

Lull™ ships to all addresses within the United States, including Alaska, Hawaii, and U.S. territories. Please note the following:

• Deliveries to Alaska, Hawaii, and U.S. territories may require additional transit time of 3–7 business days.
• We ship to P.O. Boxes and APO/FPO/DPO addresses via standard postal services only; expedited options may not be available for these addresses.
• Delivery timeframes are estimates and are not guaranteed, as carriers may experience delays beyond our control (e.g., weather events or high seasonal volume).

International Shipping

Lull™ is pleased to offer international shipping to select countries. Available destinations and rates will be shown at checkout. Please review the following important information before placing an international order:

• Transit times: International orders typically arrive within 7–21 business days after processing, depending on the destination and customs clearance.
• Customs, duties, and taxes: International shipments may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the recipient and are not included in the item price or shipping cost.
• Customs delays: Lull™ is not responsible for delays caused by customs processing in the destination country.
• Refused shipments: If a package is refused or returned due to unpaid customs fees, refunds (if issued) may be reduced by shipping costs and any fees incurred.

If you are unsure whether your country is eligible for delivery, contact us at support@trylull.co before placing your order.

Order Tracking

Once your Lull™ order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

If your tracking number has not updated after 48 hours, or if you did not receive a shipping confirmation email within the expected processing window, please check your spam folder and then contact us at support@trylull.co with your order number.

Lost, Stolen, or Delayed Packages

Lull™ is committed to helping you resolve delivery issues. If your package appears to be lost or significantly delayed, please take the following steps:

1. Verify the shipping address on your order confirmation email.
2. Check your tracking information for the most recent status update.
3. Look around your delivery location (porch, mailbox, garage, with neighbors, or building management).
4. Wait 48 hours after a "Delivered" status, as carriers occasionally mark packages as delivered before actual arrival.

If your package still cannot be located, contact us at support@trylull.co within 14 days of the expected delivery date. We will work with the carrier to open an investigation and, where appropriate, arrange a replacement or refund.

Please note: Lull™ is not responsible for packages confirmed as delivered to the correct address provided at checkout, or for theft occurring after delivery. We recommend selecting a secure delivery location whenever possible.

Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout. Lull™ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• If you notice an address error, contact us at support@trylull.co immediately. We can typically update addresses only before the order has been processed and shipped.
• Once an order has shipped, we are unable to redirect it.
• Packages returned to us due to an invalid or undeliverable address may be reshipped at the customer's expense, or refunded minus original shipping costs.

Contact Us

If you have any questions about this Shipping Policy or need assistance with an order, the Lull™ support team is here to help:

• Email: support@trylull.co
• Website: trylull.co

We aim to respond to all inquiries within 1–2 business days. Please include your order number in all correspondence so we can assist you as quickly as possible.