Refund Policy

Last updated: 2026-08-13

At Lull™, your satisfaction means everything to us. We want you to feel completely confident in every purchase you make at trylull.co. That's why we back every order with our 90-Day Money-Back Guarantee. If you're not happy, we'll make it right with a full refund — simple as that.

Our 90-Day Money-Back Guarantee

Lull™ gives you a full 90 days from the date of delivery to decide if your purchase is right for you. If it isn't, you're eligible for a full refund to your original payment method. We believe you should have plenty of time to experience your product — no rushed decisions, no pressure.

Return Window

You may request a refund from Lull™ at any point within 90 days of the delivery date of your order. To keep things fair and simple:

• The 90-day window begins on the day your order is delivered.
• Refund requests submitted within this window qualify for a full refund.
• Requests received after the 90-day window are unfortunately outside our guarantee period, but our team is always happy to hear from you at support@trylull.co.

Condition of Returns

Lull™ asks that returned items be sent back in reasonable condition. Specifically:

• Items should be returned with all original components and included accessories where possible.
• Please include your order number or proof of purchase so we can quickly locate your order.
• Normal signs of use are okay — we understand you needed to try the product to know if it's right for you.

If you have any questions about whether your item qualifies, just ask us — our team is here to help.

Refund Process

Getting a refund from Lull™ is straightforward. Here's exactly how it works:

1. Email us. Send a message to support@trylull.co with your order number and a brief note letting us know you'd like a refund.
2. Receive return instructions. Our support team will reply with clear, step-by-step return instructions for sending your item back.
3. Get your money back. Once your return is processed, we'll issue a full refund to your original payment method.

Please note that after your refund is issued, your bank or card provider may take a few business days to post the funds to your account, depending on their processing times.

Non-Refundable Items

Lull™ keeps exclusions to a minimum. However, the following are not eligible for a refund:

• Items requested for refund after the 90-day return window has closed.
• Items clearly marked as final sale at the time of purchase.
• Gift cards and promotional credits.

If you're unsure whether your item is eligible, reach out to support@trylull.co — we'll gladly check for you.

Exchanges

Lull™ does not process direct exchanges. If you'd like a different item, the fastest way is to request a refund on your original purchase and place a new order for the item you want. Simply email support@trylull.co, and our team will send you return instructions so we can issue your full refund to your original payment method. You're then free to order your preferred item at any time.

Damaged or Defective Items

We're sorry if your Lull™ order arrived damaged or not working as expected — that's not the experience we want for you. If this happens within your 90-day window, please email support@trylull.co with your order number and a brief description (photos are helpful but not required). Our support team will reply with return instructions, and once your return is processed, we'll issue a full refund to your original payment method.

Contact Us

Questions about your order, our guarantee, or anything else? The Lull™ support team is always happy to help.

• Email: support@trylull.co
• Website: trylull.co

Our promise is simple: if Lull™ isn't right for you within 90 days, email us, follow the return instructions we send, and receive a full refund to your original payment method. No hoops, no hassle.